FAIRWAY SHIPS DIRECTLY FROM USA AND EUROPE!

Refunds and right of withdrawal

The User may return any products with manufacturing defects to FAIRWAY GOLF EYEWEAR free of charge. Considering the nature of the products purchased, the User shall have one month to notify FAIRWAY GOLF EYEWEAR from the moment product non-conformity is detected. Any loss or damage shall be borne by the User if they fail to notify within the aforementioned period.

Returning the products with manufacturing defects shall not lead to any additional costs for the User.

In order to formalize the return, the User must contact FAIRWAY GOLF EYEWEAR within the given period of one month by sending an email to fairway@fairwaygolfeyewear.com, citing the product(s) being returned and attaching a photograph and a detailed list of the defects observed.

Once FAIRWAY GOLF EYEWEAR has received the email from the User, we shall inform you within 3 to 5 business days of whether or not the product is to be returned. In the event of an approved return, FAIRWAY GOLF EYEWEAR shall inform the User of how the faulty product is to be collected or sent to the offices/warehouses.

Users may send the faulty product to one of the offices/warehouses listed below:

- Office in Spain: Calle Benturillena, 4, Bj-A, Algorta, 48993, Getxo (Vizaya) Spain

- Warehouse in Spain: Ernesto Winter Blanco nº3 BJ 1, 33012 Oviedo – Asturias
España.

- Office and warehouse United States: 22811Deforest ridge Ln. Katy, Texas 77494. USA

Each product returned must be unused and have all of its tags, labels, packaging, and where applicable, the original documentation and accessories that came with the product. FAIRWAY GOLF EYEWEAR reserves the right to refuse the return if the User fails to comply with these requirements.

Once the product has been received and the defects confirmed, FAIRWAY GOLF EYEWEAR shall give the User the option to replace the product for another that is identical, except where this option is objectively impossible or disproportionate for FAIRWAY GOLF EYEWEAR.

In the event of a shortage in stock preventing replacement with an identical product, the User may choose to terminate the contract (i.e. receive reimbursement of the payment made), or voluntarily choose and request another model to be delivered.

Delivery of the identical product or the new model chosen by the User, whichever is the case, shall take place in the following 3 to 5 business days from the date when FAIRWAY GOLF EYEWEAR confirms replacement of the faulty product or delivery of the new model.

Whichever the option chosen among replacement, delivery of a new model or termination of the contract, the User shall not incur any additional costs.

If the User decides to terminate the contract, FAIRWAY GOLF EYEWEAR shall fully reimburse the payment made for the faulty product (including delivery costs).

FAIRWAY GOLF EYEWEAR informs Users that the period for reimbursing the payment made shall depend on the method of payment used by the User to purchase the product:

- If the User paid by credit/debit card, FAIRWAY GOLF EYEWEAR shall refund the amount paid within 14 calendar days from when the User decides to terminate the contract.

- If the User paid by PayPal, FAIRWAY GOLF EYEWEAR shall refund the amount paid within 24-48 business hours from when the User decides to terminate the contract.

Withdrawal

In the event that the User is not satisfied with the products received in their order, pursuant to the General Act on Consumer and User Protection, the User has fourteen (14) calendar days to return the order in its entirety, or if preferred, they may choose to return any of the products forming part of the order, all of which may be done without any penalization or the need to give reasons.

However, the User must bear the direct cost of returning the order to FAIRWAY GOLF EYEWEAR, either in its entirety or in part.

To formalize the return, the User must contact FAIRWAY GOLF EYEWEAR via the email address fairway@fairwaygolfeyewear.com attaching the completed withdrawal form that is supplied along with these Terms and Conditions (see ANNEX 1). Upon receipt of this email, FAIRWAY GOLF EYEWEAR shall instruct the User on how to send the order to its offices or warehouses.

The User may send the product to the following FAIRWAY GOLF EYEWEAR offices/warehouses:

- Office in Spain: Calle Benturillena, 4, Bj-A, Algorta, 48993, Getxo (Vizaya) Spain

- Warehouse in Spain: Ernesto Winter Blanco nº3 BJ 1, 33012 Oviedo – Asturias
España.

- Office and warehouse United States: 22811Deforest ridge Ln. Katy, Texas 77494. USA

FAIRWAY GOLF EYEWEAR cannot be held liable for the delivery company that the User uses to return the order. Consequently, FAIRWAY GOLF EYEWEAR advises the User to request proof of delivery from the delivery company once the product has been delivered to FAIRWAY GOLF EYEWEAR offices/warehouses. In this way, the User has proof that the product has been successfully delivered to FAIRWAY GOLF EYEWEAR.

Moreover, FAIRWAY GOLF EYEWEAR shall not be held liable if the User returns the order to any address other than those indicated above.

With regards to returning orders that Users place within Europe, FAIRWAY GOLF EYEWEAR cannot be held liable if the User returns the order to any address other than that of FAIRWAY GOLF EYEWEAR office in Europe: C/ Benturillena 4 Bj-A, Algorta 48993, Getxo (Vizcaya) Spain.

The cost involved in returning the order (for example, delivery company costs) shall be directly borne by the User.

The product must be unused and have all of its tags, labels, packaging and, where applicable, the original documentation and accessories that came with the product. The User accepts that the product may depreciate in value or that FAIRWAY GOLF EYEWEAR may refuse the refund if the User fails to act as instructed or if the product is in any way damaged.

Once FAIRWAY GOLF EYEWEAR verifies that the order is in good condition, FAIRWAY GOLF EYEWEAR shall then refund the full amount paid by the User.

If the User decides to return the order in its entirety, FAIRWAY GOLF EYEWEAR shall refund the full amount paid by the User (including delivery costs).

If the User only wishes to return one or some of the products in the order, FAIRWAY GOLF EYEWEAR will not be able to refund the delivery costs paid for the whole order.

FAIRWAY GOLF EYEWEAR informs Users that the period for payment reimbursement shall depend on the method of payment used to purchase the product:

- If the User paid by credit/debit card, FAIRWAY GOLF EYEWEAR shall refund the amount paid within 14 calendar days from when the User decides to terminate the contract.

- If the User paid by PAYPAL, FAIRWAY GOLF EYEWEAR shall refund the amount paid within 24-48 business hours from when the User decides to terminate the contract.

In any case, FAIRWAY GOLF EYEWEAR shall refund the amount paid as soon as possible, and always within 14 calendar days from date the User communicates their decision to withdraw from the contract.

 

ANNEX 1

Withdrawal form template

(You must only fill in and send this form if you wish to withdraw from the agreement)

NORTHERN DREAMS COMPANY, S.L

Calle Benturillena 4 Bj-A, 48993 Algorta, Getxo (Vizcaya), Spain

E-mail: fairway@fairwaygolfeyewear.com

I hereby inform you that I wish to withdraw from my agreement to purchase sunglasses:

– Ordered/received on [insert date of purchase/date of receipt of the order]

– [Name of consumer and user]

– [Address of consumer and user]

Signature of consumer and user (only if the present form is submitted on paper)

Date